Reliance Communications

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Reliance Communications, a tier 2 telco generating approximately $500k per month, faced critical challenges in customer service, stock control, and operational efficiency. With a team of 35 staff, including technical support and on-road technicians, the company struggled with prolonged issue resolution times, customer dissatisfaction, and stock management issues.

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Customers were growing disgruntled due to extended downtime and communication gaps.

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Customers were growing disgruntled due to extended downtime and communication gaps.

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Customers lacked real-time updates on issue resolution timelines, leading to dissatisfaction.

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Enlightened Business Solutions implemented a comprehensive strategy utilising Zoho One and Google Maps integration.

[/vc_column_text][vc_tta_accordion active_section=”1″ css=”.vc_custom_1700648830902{margin-top: 25px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 100px !important;}” el_class=”according-faq-sec”][vc_tta_section title=”Zoho Applications Deployment” tab_id=”1698754998040-37382202-4a5d” el_class=”faqs-btn”][vc_column_text woodmart_inline=”no” text_larger=”no”]We prioritise the unique needs of each client and develop tailored solutions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Zoho Creator App for Customer Fault Reporting” tab_id=”1698755831003-1779d32d-4b05″ el_class=”faqs-btn”][vc_column_text woodmart_inline=”no” text_larger=”no”]Our history of successful project delivery and satisfied clients speaks for itself.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Real-time Technician Allocation” tab_id=”1698755830507-152aa9ec-d32b” el_class=”faqs-btn”][vc_column_text woodmart_inline=”no” 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Enlightened Business Solutions successfully addressed Reliance Communications’ challenges by implementing a tailored solution using Zoho One and Google Maps integration. The transformation not only enhanced operational efficiency but also significantly improved customer satisfaction, positioning Reliance Communications as a formidable player in the telecom industry.

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